Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Wed May 27, 2020 5:20 am

All times are UTC-07:00


To contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 2.2.3 is now available in the App Store


Post new topic  Reply to topic  [ 11 posts ]  Go to page 1 2 Next
Author Message
PostPosted: Sun Mar 29, 2020 2:43 pm 
Offline
Novice
Novice

Joined: Tue Sep 26, 2017 4:15 pm
Posts: 22
Camera: Mavic 2 Pro
Video Format: d-log m h265
Hard drive: Gnarbox 2.0
Problem: Trim Function Failing
iPad: iPad Pro 32GB 9.7
IOS: 13.4
Gnarbox: Latest firmware & software & app & OS
Lumafusion: Latest (no update available)
Connection: Wireless

Hi guys, I purchased the gnarbox 2.0 so I am able to import a small portion of a video clip, without needing to take up space on my iPad By importing the whole clip. This used to work perfectly, but now when I select the portion of the clip I want to import, it downloads the whole file which takes a long time and takes up too much space on my iPad.

My work flow is:
1) backup the footage on gnarbox 2.0
2) create video previews on all video files by selected the folder ‘Prepare video previews’
3) select ‘in’ and ‘out’ points in lumafusion
4) import onto timeline

Instead of it just pulling across the 4 or 5 seconds I selected - the whole clip is downloaded. I have addressed this with gnarbox, who don’t have an answer at this time but have managed to recreate the problem at their end and identified it as ‘trim function failing’.

Has anyone else experienced this, and is there a work-around?

If the issue is with LumaFusion - is your team working on a fix?

Many thanks,

Sam.


Top
   
PostPosted: Mon Mar 30, 2020 3:32 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2752
Location: A small island off the coast of Europe
Hi Sam

I've just tried this with my Gnarbox 2 and I can't reproduce it (at the moment)

I selected a 16.08 second clip from a 7:08.04 Mavic video
The length of the selection was reflected in the master clip icon

I've just tried it with a 2.16.05 clip and that worked fine too

I am testing this on my iPhone XR with iOS 13.4 and LF release version 2.2.1.1103 (from the App Store)
Gnarbox Software is 2.5.2.958 Firmware is 2.5.0 and OSVersion is 2.5.3.962

EDIT: Just tried it with Osmo Pocket and that worked fine too

Sorry that doesn't help you much

_________________
.. Good things come to those who wait


Top
   
PostPosted: Mon Mar 30, 2020 9:35 am 
Offline
Novice
Novice

Joined: Tue Sep 26, 2017 4:15 pm
Posts: 22
Thanks for trying your end.

Were the video clips recording in h264 with a regular colour profile or h265 in d-log m?

Thanks,

Sam
Quote:
Hi Sam

I've just tried this with my Gnarbox 2 and I can't reproduce it (at the moment)
Thanks

I selected a 16.08 second clip from a 7:08.04 Mavic video
The length of the selection was reflected in the master clip icon

I've just tried it with a 2.16.05 clip and that worked fine too

I am testing this on my iPhone XR with iOS 13.4 and LF release version 2.2.1.1103 (from the App Store)
Gnarbox Software is 2.5.2.958 Firmware is 2.5.0 and OSVersion is 2.5.3.962

EDIT: Just tried it with Osmo Pocket and that worked fine too

Sorry that doesn't help you much


Top
   
PostPosted: Mon Mar 30, 2020 9:52 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2752
Location: A small island off the coast of Europe
Hi Sam

They were in h264 with a regular colour profile taken on a Mavic Pro

I don't have anything in your format unfortunately

Can you upload a small clip somewhere and I will copy it to my Gnarbox etc etc

_________________
.. Good things come to those who wait


Top
   
PostPosted: Mon Mar 30, 2020 4:18 pm 
Offline
Novice
Novice

Joined: Tue Sep 26, 2017 4:15 pm
Posts: 22
Here’s one of the files:

https://drive.google.com/file/d/1Ilnn7j ... dCypP/view

Thanks for testing it out,

Sam

Quote:
Hi Sam

They were in h264 with a regular colour profile taken on a Mavic Pro

I don't have anything in your format unfortunately

Can you upload a small clip somewhere and I will copy it to my Gnarbox etc etc


Top
   
PostPosted: Tue Mar 31, 2020 2:56 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2752
Location: A small island off the coast of Europe
Hi Sam

Downloaded clip DJI_0643.mp4
Using cable and mass storage mode copied clip to Gnarbox\LumaTouch\Sam
Disconnected cable
Rebooted Gnarbox
Connected phone to Gnarbox using WiFi
Navigated to directory with LF
Clip showed with 'Processing...' underneath
Waited
Clip shows DJI_0643.mp4 22:18 3840x2160
Tapped clip to select
Clip shows in preview window 0:00 [22:18]
(Checked LF directory using Files app - nothing downloaded)
Using sliders below preview window selected part of clip 13:08 [3:12]
Showed Downloading Media 'My project (25fps) 3.10 duration
Clip info on timeline 3:10 DJI_0643.mp4
Checked again with Files app
Now showsLumaFusion\LibraryMedia\Gnarbox\DJI_0643-669 000-3240 10:49 68.2MB
(Original file size 282.5 MB)

So in my case it has worked correctly and only pulled in the trimmed clip??!!??

_________________
.. Good things come to those who wait


Top
   
PostPosted: Tue Mar 31, 2020 3:52 am 
Offline
Novice
Novice

Joined: Tue Sep 26, 2017 4:15 pm
Posts: 22
Thanks Dave. Would you mind try this?

Pulled the small portion of the clip onto your timeline, then turn your gnarbox box off and try to lengthen the clip on your timeline.

My thoughts are that if it lets you, it might still be importing then whole clip onto your iPad somewhere even if it isn’t in the LF user media, gnarbox folder... which might explain why it’s using up storage space.

Thanks again,

Sam

Quote:
Hi Sam

Downloaded clip DJI_0643.mp4
Using cable and mass storage mode copied clip to Gnarbox\LumaTouch\Sam
Disconnected cable
Rebooted Gnarbox
Connected phone to Gnarbox using WiFi
Navigated to directory with LF
Clip showed with 'Processing...' underneath
Waited
Clip shows DJI_0643.mp4 22:18 3840x2160
Tapped clip to select
Clip shows in preview window 0:00 [22:18]
(Checked LF directory using Files app - nothing downloaded)
Using sliders below preview window selected part of clip 13:08 [3:12]
Showed Downloading Media 'My project (25fps) 3.10 duration
Clip info on timeline 3:10 DJI_0643.mp4
Checked again with Files app
Now showsLumaFusion\LibraryMedia\Gnarbox\DJI_0643-669 000-3240 10:49 68.2MB
(Original file size 282.5 MB)

So in my case it has worked correctly and only pulled in the trimmed clip??!!??


Top
   
PostPosted: Tue Mar 31, 2020 4:35 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2752
Location: A small island off the coast of Europe
Turned off Gnarbox
Connected to house wifi
Started LF
Extended clip length to 22:15 (Full size)
Able to play full clip
Files app still shows 10:49 68.2 MB in LF directory
Exported video
Did not ask to reconnect gnarbox to pull in any more media
Video plays full clip 22:15

??!!?? - I will ask the developers and report back

_________________
.. Good things come to those who wait


Top
   
PostPosted: Sat Apr 04, 2020 12:47 pm 
Offline
Novice
Novice

Joined: Tue Sep 26, 2017 4:15 pm
Posts: 22
How strange. Thanks again for trying this.

If you could let me know how you get on that would be great please.

Thanks,

Sam
Quote:
Turned off Gnarbox
Connected to house wifi
Started LF
Extended clip length to 22:15 (Full size)
Able to play full clip
Files app still shows 10:49 68.2 MB in LF directory
Exported video
Did not ask to reconnect gearbox to pull in any more media
Video plays full clip 22:15

??!!?? - I will ask the developers and report back


Top
   
PostPosted: Sun Apr 12, 2020 2:33 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2752
Location: A small island off the coast of Europe
Hi Sam,

Haven't forgotten you

They haven't got back to me yet

_________________
.. Good things come to those who wait


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 11 posts ]  Go to page 1 2 Next

All times are UTC-07:00


Who is online

Users browsing this forum: Bing [Bot] and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited