Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Sat Mar 06, 2021 8:07 am

All times are UTC-07:00


To contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 2.4.3 is now available in the App Store


Post new topic  Reply to topic  [ 7 posts ] 
Author Message
PostPosted: Mon Nov 23, 2020 5:54 pm 
Offline

Joined: Mon Nov 23, 2020 5:49 pm
Posts: 2
Since the 2.4 automatic update I can't open the app. I get the screen shown in the attached file momentarily and then it kicks back to the iPad apps screen. I powered down the iPad to restart but no change. Really need to get back to work with this app I love. Help!


Attachments:
IMG_8286.PNG
IMG_8286.PNG [ 208.64 KiB | Viewed 201 times ]
Top
   
PostPosted: Mon Nov 23, 2020 6:33 pm 
Offline
Novice
Novice

Joined: Wed Sep 20, 2017 5:59 pm
Posts: 14
I just submitted a support message as I'm experiencing the same on my:
iPad Pro 12.9 gen 2 512GB with iPadOS 14.2

Oh my, this is a HUGE issue as I do videos exclusively on my iPad for my YouTube channel and this is a big problem! Please help Luma Support!!


Top
   
PostPosted: Mon Nov 23, 2020 6:36 pm 
Offline
Novice
Novice

Joined: Wed Sep 20, 2017 5:59 pm
Posts: 14
Here's a link to what I'm seeing on my iPad:

https://youtu.be/6vVY3TYZ3r8


Top
   
PostPosted: Mon Nov 23, 2020 8:27 pm 
Offline

Joined: Mon Nov 23, 2020 5:49 pm
Posts: 2
I contacted them as well. Let you know if I get answer. Thx


Top
   
PostPosted: Mon Nov 23, 2020 11:36 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 3084
Location: A small island off the coast of Europe
If you’ve submitted a support message then your issue will be dealt with individually and you won’t get an answer on here

This is a known issue for some users so if you experience it please contact support giving as much information as possible

_________________
.. Good things come to those who wait


Top
   
PostPosted: Tue Nov 24, 2020 8:33 pm 
Offline
Novice
Novice

Joined: Wed Sep 20, 2017 5:59 pm
Posts: 14
Luma support got me back online and working. Seems this version 2.4 is affecting some people. Works find on my newer iPad Pro and iPhone, but problems on my 2nd gen iPad Pro. I'm working on getting them the diagnostic data now they requested so they can determine what's going on.

Big thanks to Luma support for their quick and helpful response to my critical situation with LumaFusion.


Top
   
PostPosted: Wed Nov 25, 2020 1:11 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 3084
Location: A small island off the coast of Europe
Hi BigDWiz

Sorry for your problems and thanks for your help

_________________
.. Good things come to those who wait


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 7 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited